Express Delivery Service (3-5 Working Days) — England Mainland

Express Delivery Service — Add-On

Need your furniture sooner? Our Express Priority Service aims to fast-track your order for a target turnaround of 3-5 working days.

Please note: This is an upgraded administrative and logistics service and must be purchased at the time of your main order.

Delivery Timeframe & Cut-off

• Daily Cut-off: The cut-off time for orders is 23:59 (GMT/BST).
• Lead Time Calculation: The 3-5 working days timeframe begins on the first working day following the date of purchase. The day of purchase is not included in the calculation.
• Working Days: Monday to Friday (excluding Bank Holidays).

Eligible Areas & Coverage

To qualify for Express Delivery, the destination should ideally be within a 100-mile radius of our main hubs: Central London, Birmingham, Manchester, and Leeds.

Service Exclusions:

• Delivery is currently unavailable to Northern Ireland, the Republic of Ireland, or UK Islands (Isle of Wight, Isle of Man, etc.).
• The following areas are typically harder to reach within 3-5 days: Cornwall, Bournemouth, Portsmouth, Canterbury, Norwich, Wales, and Scotland.

Note for Remote Areas: If you live in the harder-to-reach areas listed above, you may still purchase this service. We will try our absolute best to meet the 3-5 day target; however, if our couriers are ultimately unable to deliver within this window, we will provide a full refund of the express fee and your order will proceed via standard delivery.

Service Details — How we prioritise your order

Selecting this service triggers a manual override of our standard fulfillment speed. We prioritise your order across three key stages:

• Office & Admin: Your booking is prioritised for immediate courier assignment and manual handling.
• Warehouse Priority: Our team prioritises the picking, quality inspection, and packing of your items ahead of standard orders.
• Priority Dispatch: We secure the earliest available collection slot with our network of transport partners.

Important Terms & Conditions

1. Best-Effort Basis: This fee covers intensive internal resources. Due to the complexity of furniture logistics, this service is not a guaranteed arrival date but a "best-effort" prioritisation.
2. Accuracy Guarantee (Triple Confirm): Please triple-confirm that your delivery address and contact number are 100% accurate. If a delay is caused by incorrect information or post-checkout changes provided by the customer, the service fee is non-refundable.
3. Refund Policy: If we fail to meet the 5-working-day delivery window (starting from the first working day after purchase), a full refund of this Express Service fee will be issued, unless the delay is caused by the customer.
4. Failed Delivery: If the courier arrives within the agreed window but delivery fails due to customer issues (e.g., no one home, restricted access), this fee is non-refundable and a Re-delivery Surcharge will apply.
5. Service Exclusions: This covers priority transit only. It does not include other services such as Table Assembly or Sofa Room of Choice.

Preparation for Express Delivery

• Ensure your phone number is correct; the courier must reach you to confirm the slot.
• Ensure clear access for a large delivery vehicle at your property.
• An adult (18+) must be present to sign for the delivery.