🏛️ FAQs - Frequently Asked Questions
Service & Support
1. Delivery & Shipping
- Standard Delivery: Our standard lead time is typically within 10 – 15 working days, though most deliveries are completed within 7 days.
- Express Delivery: For North West customers, our private fleet offers a 3 – 5 day service. Pricing is available at checkout. For express enquiries elsewhere, please contact us.
- Tracking: You will receive automated updates via email or SMS once dispatched.
- Collection: Most items can be ready for collection within 2 hours. Please contact us to confirm.
2. Returns & Refunds
Changed your mind? Please advise us within 14 days of delivery. To be eligible, products must be in original, unused, and unopened condition with all original packaging and labels intact. View our Returns Policy.
3. Orders & Payments
We support flexible payment solutions including Klarna, Clearpay, and PayPal Credit, allowing you to spread the cost of your purchase. Availability is subject to the provider's approval.
4. Additional Services
- Can you assemble my dining table? Yes, we offer professional installation. Please add our Assembly Service to your basket.
- Can furniture be delivered to a specific room or upstairs? Our standard courier service is Doorstep Level only. If you require delivery to a room of your choice, please add our Room of Choice Service to your order.
5. Showroom & Warehouse Visits
Our showroom is currently undergoing renovation and is due to reopen in Mid-May 2026.
In the meantime, you are very welcome to view specific products at our Royton Warehouse to experience the comfort and see our finishes in person. To ensure your chosen item is unboxed and prepared for you, please book an appointment in advance.
If visiting us is not convenient, we also offer a comprehensive sample service which is often the easiest way to check colours against your own interior lighting. Please refer to Point 6 below for more information on ordering samples.
In the meantime, you are very welcome to view specific products at our Royton Warehouse to experience the comfort and see our finishes in person. To ensure your chosen item is unboxed and prepared for you, please book an appointment in advance.
If visiting us is not convenient, we also offer a comprehensive sample service which is often the easiest way to check colours against your own interior lighting. Please refer to Point 6 below for more information on ordering samples.
6. Can I order samples?
To help you make the perfect choice for your home, we offer samples for our sofa fabrics and wall panel collections:
- Sofa Fabric Samples: Explore our textures via our Fabric Sample Collection.
- Wall Panel Samples: View samples for our Panelux™ and Flexii™ ranges in our Panel Accessories section.
7. Warranty & Guarantee
We offer a 5-year warranty on all ALUXO® Sofas and a 1-year warranty on all other products. Full details: Our Guarantee.
8. How do I obtain a VAT Invoice?
Please reach out to our team directly, and we will promptly provide a formal VAT invoice for your order.
Product Guides
9. How do I install the Acoustic Wall Panels?
Our panels are designed for effortless installation. For professional results, please follow our step-by-step Installation Guide.
10. How do I choose the right Wall Panels?
Discover our 12 signature styles in the Full Collection. For a technical comparison of our ranges, visit our Comparison Guide.
11. Which sofa is best for my home?
For expert advice on style, comfort, and scale, please consult our Sofa Buying Guide.
12. What size Dining Set fits my room?
Our Ultimate Dining Set Guide will help you master the spatial flow of your dining room.
- Choosing a selection results in a full page refresh.