Delivery

Home Delivery

All nationwide orders are fulfilled via a professional delivery service. For your peace of mind, tracking information is provided upon dispatch.

Estimated Lead Times

  • Standard Lead Time: Within 7 – 10 days*
  • *Deliveries to Remote Areas and the Highlands may require additional transit time. We cannot offer a specific delivery date unless the order is delivered via our own fleet (typically within the North West area).

⚠️ Delivery Notes & Restrictions:

  • Customer Responsibility: It is the customer's responsibility to ensure that all contact information is accurate and that access measurements (doors, hallways, lifts, and staircases) are confirmed before ordering.
  • Immediate Inspection upon Delivery: You must thoroughly inspect the external packaging and your items upon delivery. Any physical damage or defects must be reported to the courier immediately before they leave the premises and noted on the proof of delivery. Once the courier has departed and the delivery is signed for, the items are deemed accepted in satisfactory condition, and we will be unable to process claims for transit damage.
  • Failed Deliveries: Any delivery failures caused by incorrect details, size restrictions, or failure to be present after a delivery time slot has been confirmed with the courier will incur additional charges. These costs—including re-delivery, failed delivery, or return shipping fees—will be the sole responsibility of the customer.
  • Excluded Delivery Regions: Delivery is currently unavailable to Northern Ireland, the Republic of Ireland, Europe, or UK Islands (including the Isle of Wight).
  • Third-Party Freight & Forwarding: Customers in unserviced regions who wish to purchase are advised to independently source and arrange their own courier or freight forwarder from the nearest UK mainland port/depot. Please note that ALUXO’s product warranty and transit damage coverage apply strictly up to the point of delivery to your nominated UK port/courier (supported by Proof of Delivery / POD photo). ALUXO accepts no liability for any damage, loss, or issues that occur during the final leg of transit handled by your chosen third-party courier.

Click & Collect

If you prefer to collect your order in person, collection is available directly from the Aluxo Showroom and Warehouse.

Unit 3a, Laurel Trading Estate
Higginshaw Lane, Royton
Oldham, Greater Manchester
OL2 6LH

Collection Guidelines

  • Notice Period: Please notify us at least 2 hours before your arrival so our warehouse team has sufficient time to prepare your order.
  • Vehicle: Please ensure you bring a suitable car or van for your collection.
  • Arrival: Upon arrival, please provide your Order Number to our warehouse staff.

Warehouse Collection Hours

Monday - Friday: 09:00 - 16:30

Sat, Sun & Bank Holidays: Closed

*To ensure a smooth collection, we recommend arriving at least 15 minutes before closing time.