ALUXO® Harlem Full Sofa Set – Cocoa Chocolate Velvet | 3+2 Seater, Armchair & Footstool

Here at Aluxo, we want more people to be able to have luxurious, well-made, fashionable furniture in their home. So, we partner with only chosen manufacturers to make sure our trend-led pieces are both affordable and built to last. We only commission items we have total confidence in, and therefore are proud to provide our customers with a free 5 Year Guarantee when you purchase a new product from our ranges of sofas.

Our Guarantee is that we will repair or replace any part of a defective applicable product due to faulty materials free of charge within the relevant guarantee period, even if any manufacturer’s guarantee has expired.

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Delivery

We have partnered with a leading two man delivery service that specialises in the delivery and instalment of furniture.

Please note: Our standard two man courier service typically delivers sofas to the doorstep level only. For apartments or flats, this means the ground floor entrance of the building, or to the entrance of your floor if accessible by a lift large enough to accommodate the sofa.

If you require delivery to an upstairs room or a specific location within your home, please select our Room of Choice (ROC) service.

If you are purchasing an item that is currently in stock, your delivery will usually be within 15 working days of placing your order.

If your item is currently not in stock, your delivery will usually be within 15 days of the date we communicate to you that we expect the item to be received into our warehouse.

Returns Policy

You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

If you need to return an item, simply use the contact us form inside the website and our team will be happy to help.

Please view our full Delivery and Returns policy published on our website for full terms and conditions.

Good Habits

• Regular vacuum your sofa using the curtain attachment to stop dust from building up

• Keep your sofa out of direct sunlight and away from heat sources such as radiators to avoid colour fading

• Plump your cushions daily to keep them in good shape for longer, it's like skincare for your sofa

• Place some soft foot pads beneath the feet of your sofa and be sure to lift and move your sofa rather than dragging, to protect your floors from scratches

• Test all cleaning products in a small hidden area to be sure that it doesn't leave any marks or stains

• Sofas are made for bottoms, not feet. Protect the integrity of your solid wood frame by ensuring your sofa is not mistaken for a trampoline

Getting Acquainted

• We hope your sofa looks just as gorgeous in your home as you imagined it would. There may be a little bruising on the sofa when you first open it, which can occur from packaging and transit, simply brush the fabric to freshen up and give your sofa a few days to get back to normal

• Get working on your comfy position, your sofa will become increasingly comfortable as you wear it in. With that said, share the love! We recommend switching up your favourite seat from time to time and regularly flipping your loose cushions to allow for even wear across the sofa

Accidents Can Happen

• Gently blot any spillages with a clean, dry cloth to soak up as much liquid as possible

• Remove any light stains with a damp cloth and gently blot. Don't be tempted to use any strong chemicals or detergents

• Noticed a scratch in your fabric? Gently tease the fabric fibres back into position in order to have your sofa looking good as new