Sofa Room of Choice Service

Sofa Room of Choice Service — Add-On

Make your delivery hassle-free with our Sofa Room of Choice Service. This service is available only when purchased together with a Sofa or Sofa Set. Our trained technicians will deliver your sofa directly to the room of your choice, providing a professional and safe moving experience.

What the service includes

• Delivery to ground floor or up to third-floor rooms with safe access. Each floor should be under 3 metres in height.
• Professional handling by two trained technicians.
• Unpacking of your sofa package and placement in the requested room.
• Responsible removal of packaging materials.

Important terms & conditions

1. Eligibility: Service must be booked alongside the purchase of a sofa or sofa set. Stand-alone bookings are not accepted.
2. Customer responsibility: Customers must measure doors, hallways, lifts, and staircases in advance to ensure the sofa can pass through. Failure to do so may result in our technicians being unable to complete the service.
3. Access & safety: If the sofa cannot fit through doorways, corridors, or staircases, or if our technicians judge the environment to be unsafe under health & safety law, they reserve the right to refuse the service on site. Please note: no refunds will be issued in such cases.
4. Delivery timing: We provide an estimated delivery window. Exact times may vary depending on route and other logistics.
5. Damage & defects: Please inspect your sofa on arrival. Any visible damage or missing components should be reported immediately. Service does not cover pre-existing product defects.
6. Liability: Our technicians carry public liability insurance. We are not responsible for damage caused by pre-existing structural issues, restricted access, or insufficient measurements provided by the customer.
   

Before our visit — please prepare

• Ensure hallways, doors, and stairways are clear of obstacles.
• Remove small valuables and breakables from the delivery area.
• Provide sufficient space in the destination room for placing and unpacking the sofa.
• Check and confirm that your sofa dimensions can safely pass through all access points.