{"product_id":"re-delivery-service","title":"Re-delivery Service — Failed Delivery Surcharge","description":"\u003csection class=\"assembly-service\" aria-labelledby=\"redelivery-service-heading\"\u003e\n\u003ch2 id=\"redelivery-service-heading\"\u003eRe-delivery Service — Add-On\u003c\/h2\u003e\n\u003cp\u003eIf our courier was unable to complete your delivery due to access issues, an absent recipient, or other customer-related factors, please use this service to arrange a \u003cstrong\u003esecondary delivery attempt\u003c\/strong\u003e. This charge covers the additional logistical costs incurred by our transport team and ensures your items are rescheduled for the next available slot.\u003c\/p\u003e\n\u003ch3\u003eWhy this service is required\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eA delivery was previously attempted but could not be completed.\u003c\/li\u003e\n\u003cli\u003ePrior communication was established, and a delivery window was confirmed by the customer.\u003c\/li\u003e\n\u003cli\u003eOur courier arrived at the site but was unable to hand over the goods or gain safe access.\u003c\/li\u003e\n\u003cli\u003eGoods have been returned to our central hub and require new transit documentation.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eTerms \u0026amp; Conditions\u003c\/h3\u003e\n\u003col\u003e\n\u003cli\u003e\n\u003cstrong\u003eService Scope:\u003c\/strong\u003e This £99 charge covers one (1) additional delivery attempt to the original delivery address.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eNon-Refundable:\u003c\/strong\u003e Once the re-delivery has been scheduled with our courier, this fee is non-refundable, regardless of whether the second attempt is successful.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eConfirmed Communication:\u003c\/strong\u003e By purchasing this service, you acknowledge that the courier had previously coordinated the initial delivery and that the failure to deliver was due to circumstances at the delivery destination.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eAccess \u0026amp; Availability:\u003c\/strong\u003e It is the customer's responsibility to ensure that an authorised adult is present to sign for the goods and that all access routes (doorways, hallways, lifts) are clear and accessible.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eHealth \u0026amp; Safety:\u003c\/strong\u003e Our drivers reserve the right to refuse delivery if the environment is deemed unsafe. In such cases, a further re-delivery fee may apply.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eScheduling:\u003c\/strong\u003e Once payment is confirmed, our logistics team will contact you within 2-4 working days to provide a new delivery window.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch3\u003eBefore your re-delivery — please ensure:\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eThe provided contact number is correct and reachable.\u003c\/li\u003e\n\u003cli\u003eThere is clear access for a large delivery vehicle at the property.\u003c\/li\u003e\n\u003cli\u003eInternal pathways, stairs, and doors are measured and cleared of obstacles.\u003c\/li\u003e\n\u003cli\u003eAn adult (18+) is available to inspect and sign for the delivery throughout the allocated time slot.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003c\/section\u003e","brand":"Aluxo","offers":[{"title":"Default Title","offer_id":57746418958723,"sku":"RETAIL-SERVICE-REDEL","price":99.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0775\/2030\/6463\/files\/Re_Delivery_1.jpg?v=1775728539","url":"https:\/\/aluxo.co.uk\/products\/re-delivery-service","provider":"Aluxo ","version":"1.0","type":"link"}