{"title":"Services","description":"","products":[{"product_id":"shipping-surcharge","title":"Shipping Surcharge","description":"\u003cp\u003eShipping Surcharge £24.5 for re-delivery\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e","brand":"Aluxo ","offers":[{"title":"Default Title","offer_id":56009275179395,"sku":null,"price":24.5,"currency_code":"GBP","in_stock":true}]},{"product_id":"assembly-service","title":"Assembly Service","description":"\u003csection class=\"assembly-service\" aria-labelledby=\"assembly-service-heading\"\u003e\n\u003ch2 id=\"assembly-service-heading\"\u003eFurniture Assembly Service — Add-On\u003c\/h2\u003e\n\u003cp\u003eMake life easier by adding our professional \u003cstrong\u003eFurniture Assembly Service\u003c\/strong\u003e to your order. This service is available \u003cstrong\u003eonly\u003c\/strong\u003e when purchased alongside a Dining, Coffee, Console, or Lamp Table, or the Garden Furniture. Our experienced team will deliver and assemble your item in the room of your choice (subject to access).\u003c\/p\u003e\n\u003ch3\u003eWhat the service includes\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eDelivery to ground floor or first-floor rooms.\u003c\/li\u003e\n\u003cli\u003eProfessional assembly by two trained technicians.\u003c\/li\u003e\n\u003cli\u003eOn-site inspection of parts, installation of the items, and securing of fastenings.\u003c\/li\u003e\n\u003cli\u003eQuick demonstration of any moving parts and care advice.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eImportant terms \u0026amp; conditions\u003c\/h3\u003e\n\u003col\u003e\n\u003cli\u003e\n\u003cstrong\u003eEligibility:\u003c\/strong\u003e Assembly must be ordered at the same time as your furniture purchase. Stand-alone bookings are not accepted.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eAccess \u0026amp; site conditions:\u003c\/strong\u003e Customer must ensure clear access and safe working space. Additional charges may apply for difficult access (narrow staircases, long carries, external entry, or furniture removal).\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eTiming:\u003c\/strong\u003e We will provide an estimated delivery and assembly window at time of booking. Exact appointment times may vary.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eDelays \u0026amp; cancellations:\u003c\/strong\u003e Please notify us at least 24 hours before the scheduled appointment to reschedule. Late cancellations (under 24 hours) may incur a fee.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eExclusions:\u003c\/strong\u003e Electrical work, wall-fixing, lifting heavy items up multiple flights without lift access, and disposal of large existing furniture are excluded unless agreed in advance.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch3\u003ePricing \u0026amp; payment\u003c\/h3\u003e\n\u003cp\u003eThe assembly fee is charged per furniture set as an add-on at checkout. Please note that this service is non-refundable if the item is returned.\u003c\/p\u003e\n\u003ch3\u003eBefore our visit — please prepare\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eEnsure the delivery path is free of obstacles (clear hallways, doors and stairways).\u003c\/li\u003e\n\u003cli\u003eRemove small valuables and breakables from the assembly area.\u003c\/li\u003e\n\u003cli\u003eHave a suitable area cleared for packaging to be placed during assembly.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/section\u003e","brand":"Aluxo ","offers":[{"title":"Default Title","offer_id":56640935756163,"sku":"RETAIL-SERVICE-ASSEM","price":75.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0775\/2030\/6463\/files\/Aluxo_Assembly_Service.jpg?v=1760522919"},{"product_id":"sofa-roc-service","title":"Sofa Room of Choice Service","description":"\u003csection aria-labelledby=\"sofa-room-service-heading\" class=\"assembly-service\"\u003e\n\u003ch2 id=\"sofa-room-service-heading\"\u003eRoom of Choice Service — Add-On\u003c\/h2\u003e\n\u003cp\u003eMake your delivery hassle-free with our \u003cstrong\u003eRoom of Choice Service\u003c\/strong\u003e. This service is available \u003cstrong\u003eonly\u003c\/strong\u003e when purchased together with a Sofa, Sofa Set or Garden Furniture. Our trained technicians will deliver your sofa directly to the room of your choice, providing a professional and safe moving experience.\u003c\/p\u003e\n\u003ch3\u003eWhat the service includes\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eDelivery to ground floor or up to third-floor rooms with safe access. Each floor should be under 3 metres in height.\u003c\/li\u003e\n\u003cli\u003eProfessional handling by two trained technicians.\u003c\/li\u003e\n\u003cli\u003eUnpacking of your furniture package and placement in the requested room.\u003c\/li\u003e\n\u003cli\u003eResponsible removal of packaging materials.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eImportant terms \u0026amp; conditions\u003c\/h3\u003e\n\u003col\u003e\n\u003cli\u003e\n\u003cstrong\u003eEligibility:\u003c\/strong\u003e Service must be booked alongside the purchase of a sofa, sofa set, or garden furniture. Stand-alone bookings are not accepted.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCustomer responsibility:\u003c\/strong\u003e Customers must measure doors, hallways, lifts, and staircases in advance to ensure the sofa can pass through. Failure to do so may result in our technicians being unable to complete the service.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eAccess \u0026amp; safety:\u003c\/strong\u003e If the furniture cannot fit through doorways, corridors, or staircases, or if our technicians judge the environment to be unsafe under health \u0026amp; safety law, they reserve the right to refuse the service on site. Please note: \u003cstrong\u003eno refunds\u003c\/strong\u003e will be issued in such cases.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eDelivery timing:\u003c\/strong\u003e We provide an estimated delivery window. Exact times may vary depending on route and other logistics.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eDamage \u0026amp; defects:\u003c\/strong\u003e Please inspect your furniture on arrival. Any visible damage or missing components should be reported immediately. Service does not cover pre-existing product defects.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eLiability:\u003c\/strong\u003e Our technicians carry public liability insurance. We are not responsible for damage caused by pre-existing structural issues, restricted access, or insufficient measurements provided by the customer.\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch3\u003eBefore our visit — please prepare\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eEnsure hallways, doors, and stairways are clear of obstacles.\u003c\/li\u003e\n\u003cli\u003eRemove small valuables and breakables from the delivery area.\u003c\/li\u003e\n\u003cli\u003eProvide sufficient space in the destination room for placing and unpacking the sofa.\u003c\/li\u003e\n\u003cli\u003eCheck and confirm that your sofa dimensions can safely pass through all access points.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/section\u003e","brand":"Aluxo","offers":[{"title":"Default Title","offer_id":57502783603075,"sku":"RETAIL-SERVICE-ROC","price":75.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0775\/2030\/6463\/files\/Room_of_Choice_1.jpg?v=1775640896"},{"product_id":"re-delivery-service","title":"Re-delivery Service — Failed Delivery Surcharge","description":"\u003csection class=\"assembly-service\" aria-labelledby=\"redelivery-service-heading\"\u003e\n\u003ch2 id=\"redelivery-service-heading\"\u003eRe-delivery Service — Add-On\u003c\/h2\u003e\n\u003cp\u003eIf our courier was unable to complete your delivery due to access issues, an absent recipient, or other customer-related factors, please use this service to arrange a \u003cstrong\u003esecondary delivery attempt\u003c\/strong\u003e. This charge covers the additional logistical costs incurred by our transport team and ensures your items are rescheduled for the next available slot.\u003c\/p\u003e\n\u003ch3\u003eWhy this service is required\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eA delivery was previously attempted but could not be completed.\u003c\/li\u003e\n\u003cli\u003ePrior communication was established, and a delivery window was confirmed by the customer.\u003c\/li\u003e\n\u003cli\u003eOur courier arrived at the site but was unable to hand over the goods or gain safe access.\u003c\/li\u003e\n\u003cli\u003eGoods have been returned to our central hub and require new transit documentation.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eTerms \u0026amp; Conditions\u003c\/h3\u003e\n\u003col\u003e\n\u003cli\u003e\n\u003cstrong\u003eService Scope:\u003c\/strong\u003e This £99 charge covers one (1) additional delivery attempt to the original delivery address.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eNon-Refundable:\u003c\/strong\u003e Once the re-delivery has been scheduled with our courier, this fee is non-refundable, regardless of whether the second attempt is successful.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eConfirmed Communication:\u003c\/strong\u003e By purchasing this service, you acknowledge that the courier had previously coordinated the initial delivery and that the failure to deliver was due to circumstances at the delivery destination.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eAccess \u0026amp; Availability:\u003c\/strong\u003e It is the customer's responsibility to ensure that an authorised adult is present to sign for the goods and that all access routes (doorways, hallways, lifts) are clear and accessible.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eHealth \u0026amp; Safety:\u003c\/strong\u003e Our drivers reserve the right to refuse delivery if the environment is deemed unsafe. In such cases, a further re-delivery fee may apply.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eScheduling:\u003c\/strong\u003e Once payment is confirmed, our logistics team will contact you within 2-4 working days to provide a new delivery window.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch3\u003eBefore your re-delivery — please ensure:\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eThe provided contact number is correct and reachable.\u003c\/li\u003e\n\u003cli\u003eThere is clear access for a large delivery vehicle at the property.\u003c\/li\u003e\n\u003cli\u003eInternal pathways, stairs, and doors are measured and cleared of obstacles.\u003c\/li\u003e\n\u003cli\u003eAn adult (18+) is available to inspect and sign for the delivery throughout the allocated time slot.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003c\/section\u003e","brand":"Aluxo","offers":[{"title":"Default Title","offer_id":57746418958723,"sku":"RETAIL-SERVICE-REDEL","price":99.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0775\/2030\/6463\/files\/Re_Delivery_1.jpg?v=1775728539"},{"product_id":"express-delivery-service","title":"Express Delivery Service (3-5 Working Days) — England Mainland","description":"\u003csection class=\"assembly-service\" aria-labelledby=\"express-delivery-heading\"\u003e\n\u003ch2 id=\"express-delivery-heading\"\u003eExpress Delivery Service — Add-On\u003c\/h2\u003e\n\u003cp\u003eNeed your furniture sooner? Our \u003cstrong\u003eExpress Priority Service\u003c\/strong\u003e aims to fast-track your order for a target turnaround of \u003cstrong\u003e3-5 working days\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp\u003e\u003cem\u003ePlease note: This is an upgraded administrative and logistics service and must be purchased at the time of your main order.\u003c\/em\u003e\u003c\/p\u003e\n\u003ch3\u003eDelivery Timeframe \u0026amp; Cut-off\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eDaily Cut-off:\u003c\/strong\u003e The cut-off time for orders is \u003cstrong\u003e23:59 (GMT\/BST)\u003c\/strong\u003e.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eLead Time Calculation:\u003c\/strong\u003e The 3-5 working days timeframe begins on the \u003cstrong\u003efirst working day following the date of purchase\u003c\/strong\u003e. The day of purchase is not included in the calculation.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eWorking Days:\u003c\/strong\u003e Monday to Friday (excluding Bank Holidays).\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eEligible Areas \u0026amp; Coverage\u003c\/h3\u003e\n\u003cp\u003eTo qualify for Express Delivery, the destination should ideally be within a \u003cstrong\u003e100-mile radius\u003c\/strong\u003e of our main hubs: \u003cstrong\u003eCentral London, Birmingham, Manchester, and Leeds\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eService Exclusions:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eDelivery is \u003cstrong\u003ecurrently unavailable\u003c\/strong\u003e to Northern Ireland, the Republic of Ireland, or UK Islands (Isle of Wight, Isle of Man, etc.).\u003c\/li\u003e\n\u003cli\u003eThe following areas are typically harder to reach within 3-5 days: Cornwall, Bournemouth, Portsmouth, Canterbury, Norwich, Wales, and Scotland.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eNote for Remote Areas:\u003c\/strong\u003e If you live in the harder-to-reach areas listed above, you may still purchase this service. \u003cstrong\u003eWe will try our absolute best to meet the 3-5 day target; however, if our couriers are ultimately unable to deliver within this window, we will provide a full refund of the express fee\u003c\/strong\u003e and your order will proceed via standard delivery.\u003c\/p\u003e\n\u003ch3\u003eService Details — How we prioritise your order\u003c\/h3\u003e\n\u003cp\u003eSelecting this service triggers a manual override of our standard fulfillment speed. We prioritise your order across three key stages:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eOffice \u0026amp; Admin:\u003c\/strong\u003e Your booking is prioritised for immediate courier assignment and manual handling.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eWarehouse Priority:\u003c\/strong\u003e Our team prioritises the picking, quality inspection, and packing of your items ahead of standard orders.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePriority Dispatch:\u003c\/strong\u003e We secure the earliest available collection slot with our network of transport partners.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eImportant Terms \u0026amp; Conditions\u003c\/h3\u003e\n\u003col\u003e\n\u003cli\u003e\n\u003cstrong\u003eBest-Effort Basis:\u003c\/strong\u003e This fee covers intensive internal resources. Due to the complexity of furniture logistics, \u003cstrong\u003ethis service is not a guaranteed arrival date\u003c\/strong\u003e but a \"best-effort\" prioritisation.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eAccuracy Guarantee (Triple Confirm):\u003c\/strong\u003e Please \u003cstrong\u003etriple-confirm\u003c\/strong\u003e that your delivery address and contact number are 100% accurate. \u003cstrong\u003eIf a delay is caused by incorrect information or post-checkout changes provided by the customer, the service fee is non-refundable.\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRefund Policy:\u003c\/strong\u003e If we fail to meet the 5-working-day delivery window (starting from the first working day after purchase), a \u003cstrong\u003efull refund\u003c\/strong\u003e of this Express Service fee will be issued, unless the delay is caused by the customer.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFailed Delivery:\u003c\/strong\u003e If the courier arrives within the agreed window but delivery fails due to customer issues (e.g., no one home, restricted access), this fee is \u003cstrong\u003enon-refundable\u003c\/strong\u003e and a \u003ca href=\"https:\/\/aluxo.co.uk\/products\/re-delivery-service\" target=\"_blank\"\u003eRe-delivery Surcharge\u003c\/a\u003e will apply.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eService Exclusions:\u003c\/strong\u003e This covers \u003cstrong\u003epriority transit only\u003c\/strong\u003e. It does not include other services such as \u003ca href=\"https:\/\/aluxo.co.uk\/products\/assembly-service\" target=\"_blank\"\u003eTable Assembly\u003c\/a\u003e or \u003ca href=\"https:\/\/aluxo.co.uk\/products\/sofa-roc-service\" target=\"_blank\"\u003eSofa Room of Choice\u003c\/a\u003e.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch3\u003ePreparation for Express Delivery\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eEnsure your phone number is correct; the courier must reach you to confirm the slot.\u003c\/li\u003e\n\u003cli\u003eEnsure clear access for a large delivery vehicle at your property.\u003c\/li\u003e\n\u003cli\u003eAn adult (18+) must be present to sign for the delivery.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/section\u003e","brand":"Aluxo","offers":[{"title":"Default Title","offer_id":57788811870595,"sku":"RETAIL-SERVICE-EXPDE","price":75.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0775\/2030\/6463\/files\/Express_Delivery_1.jpg?v=1776176863"}],"url":"https:\/\/aluxo.co.uk\/collections\/services.oembed","provider":"Aluxo ","version":"1.0","type":"link"}